Bring your best customers back
A known customer is a returning customer. POSNEX finds a customer by phone number in a second, keeps their history and lets them earn points they can spend on their next visit.
Included from the Free plan
Customers & loyalty
Simple customer record
Name, phone, e-mail, notes, total spent, points balance and purchase history. Archive without losing data.
Lookup at the POS
Type a phone number or a name: the customer is attached to the sale. Quick creation on a first visit, or “walk-in customer”.
Configurable points programme
Choose how many points are earned per dirham spent and how much a point is worth. Switch the programme on or off any time.
Spend points at checkout
The customer pays part of the ticket with points. The amount is capped by their balance and by the remaining total.
Top customers and retention
The dashboard shows your best customers; insights split new versus returning and compute your retention rate.
Points on the receipt
The receipt can show the customer's name, points earned and new balance.
Enable loyalty
In Settings → Loyalty: earn rate and point value.
Identify the customer
At the POS, by phone or name, in a second.
Reward
Points accrue automatically and are spent at the register.
Made for Morocco
Phone number as identifier, loyalty in dirhams, and an Arabic interface for the team: POSNEX fits the habits of neighbourhood retail.
Do I need a physical loyalty card?
No. The customer's phone number is enough to find them and credit their points.
Is loyalty included in the free plan?
The customer file is included everywhere. The points programme starts with the Pro plan.
Can I see what a customer bought?
Yes, the full sales history is on their record, with the total spent.
Do points work offline?
Customer lookup and point redemption need the network. Offline, the sale goes through normally without loyalty.